Terms of Service

GENERAL TERMS AND CONDITIONS OF SALE OF THE RDXGAMES.NET WEBSITE


I. The General Terms and Conditions of Sale of the website, under the domain https://rdxgames.net/ (hereinafter referred to " rdxgames "), specify terms of use of the website by the Users & Selling Users.
The administrator of the website ("The Service provider") is:
RDXGAMES LTD
56 Mill Lane
DN21 9SD - CORRINGHAM
United Kingdom
The e-mail of the service provider is: rdxgamesinfo@gmail.com
Any proclamations of intent between the Users, Selling Users and the Service Provider will be announced in electronic form, which means sending and delivering an e-mail to the e-mail address provided in the registration form.
II. Rdxgames administrates and operate on the website designed for buying digital services, such as Boosting & Coaching in a game called Valorant, as well as Selling accounts of the game (Valorant) offered by the Service & Selling Users on this website or any sub-domains.
III. The website is an online platform, where users might comprise transactions between them.
IV. Rdxgames does not purchase any digital content, as well as Valorant accounts, from the Sellers or Selling Users and does not re-sell them to Users.
V. Rdxgames does not provide Boosting services. The service enables the option to compromise transactions between Boosters and Users. The service is based on reaching the desired division/rank. Rdxgames enables Elo Boosting service on all servers, which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.
VI. Rdxgames does not provide Coaching services. The service enables the option to compromise transactions between Coaches and Users. Rdxgames enables Coaching service on all servers, which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.
Definitions:
Account - an account for the user on the website, when activated the user has full capability and functionality of the service offered on the site.
Digital services - non-physical services, created on the basis User individual choice or decision. Rdxgames.net enables two different types of digital services: Boosting & Coaching.
Solo Boosting services - it is a type of digital services, where the booster will log into your account after you give us the info, and will start performing an Elo boost to your desired division.
Duo Boosting services - it is type of digital services, where the Customer will play on his/her own account and booster will play with him/her until they reach desired division.
Digital goods - non-physical goods, created on the basis User individual choice or decision. Rdxgames enables the following types of digital products: Valorant accounts.
Users - any individual who is eligible to compromise the transactions on the website.
Guest account - an account created by the Service Provider, which belongs to the customer, who expressed tacit consent to create an account on the website by the Service Provide.
Seller - an entrepreneur or individual, who sells digital content, including the digital services and goods such as Boosting, Coaching, Selling Account, to users via website system. The seller may also purchase products from other Selling Users via the website.
Selling Users - an entrepreneur or individual, who is not an entrepreneur, selling via the website system and being the owner of Valorant accounts.
Subscriber - any person who can sign in to Rdxgames,net newsletter.
Service Provider - Rdxgames LTD which has a registered office in 56 Mill Lane,
DN21 9SD – CORRINGHAM, United Kingdom
Website - site which is available under the link https://www. Rdxgames.net. No other website has a direct connection with Rdxgames.
Elo Boosting / MMR Boosting - is a virtual service based on the subject of which is acquired to the customer’s order virtual levels (ranks) in the online game Valorant. The essential of the service is based on reaching the desired division/rank that the customer paid for. The service is performed by people that have a lot of knowledge and experience in the game. Those people are called boosters. Rdxgames enables this service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.
Booster - a person who delivers a virtual service based on the subject of which is acquired to the Customer’s order virtual levels (ranks) in the online game Valorant.
Coaching - is a virtual service based on the subject where the high skilled player teaches customers how to play a game called Valorant. The service is performed by the best players in the company, so the customer is provided with the most helpful information and get the best results in every session. These players are the coaches. Rdxgames enables this service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.
Coach - a person who delivers a virtual service based on the subject where the high skilled player teaches customers how to play a game called Valorant.
Selling Account Marketplace - (hereinafter referred to "Selling Account"), is a virtual good, based on the subject where Service Provider & Selling Users can sell Valorant Accounts. We enable the ability to sell Valorant accounts on all servers (North America, Europe West, Europe East & Nordic, Brazil, Latin America, Russia, Turkey & Oceania). Rdxgames does not own Valorant accounts. The accounts are provided by Selling Users.
1. Applicability and Acceptance of the Terms and Conditions Sale of the website

1.1 The User and the Seller hereby agree to and accept these Terms and Conditions and the Privacy Policy.
1.2 Users that unable to express a legally binding agreement with Rdxgames and those which are prohibited from using Services, due to country regulations or regional regulations are asked to refrain from using the service. The user who purchases on the website confirms that he or she is at least eighteen (18) years old, or reached another age, which will allow him to express legally binding agreements. If the user act for and on behalf of a third party person, each asserts that he’s authorized to conduct legally binding agreements for and on behalf of such person.
1.3 Rdxgames reserves the right to make any changes and modifications to the General Terms and Conditions sale, including adding new regulations and deleting previous one, which can be done through promulgation on the Terms and Conditions on the website. New regulations and modifications to the General Terms and Conditions will come to the effect automatically three days after their promulgation of the website. It is the sole responsibility of the aforementioned to pay close attention to any alterations, changes, removals or additions to the clauses and rules written in the terms and conditions. By purchasing any service that Rdxgames enables, you automatically agree to the terms and conditions as a whole.
1.4 Meanwhile, using any services or contacting Rdxgames, the User, the Seller, the Booster, the Coach communicates with Rdxgames electronically. Rdxgames communicates with the mentioned parties by e-mail or by live chat on the website, as well as different distributors through their communication channels.
2. Intellectual property, Copyright to the Website
2.1 Content, texts, photographs, designs, logos, images, software, source code, and in general any existing intellectual creation of the site, and the whole site as a multimedia artistic work, are fully protected by copyright legislation concerning intellectual property and belongs to the Service Provider.
2.2 The contents included in the aforementioned website may not be reproduced in full or in part, nor transmitted or recorded by any information retrieval system, under any support or media unless the Entity has granted its prior authorization in writing.
2.3 The user does not gain from the agreement between the Service Provider and User, nor User and Selling User, any rights to the website then guaranteed him in the General Terms and Condition of Sale.
2.4 The Website is provided to the User only through the availability of using it through the Web site https:// Rdxgames.net
2.5 Rdxgames claims that is in no way affiliated with, associated with, endorsed by Riot Games Inc.
2.6 Rdxgames claims no ownership of Riot Games' or any affiliates' intellectual property. All copyrights and trademarks are the property of their respective owners.
3. Registration form, User account, Selling User account, Guest Account
3.1 To set up the account, the user is obliged to register by filling in the registration form available on the site. During that process, the user is obligated to provide the username, e-mail address and optional information such as the Skype ID, Discord ID and Country. Before the registration, the user has an ability and availability to become familiar with service descriptions, the General Terms and Conditions of Sale and Privacy Policy.
3.2 If any User chooses the option to buy a Service as a Guest, without registration, he or she expresses tacit consent to create an account on the website by the Service Provider.
3.3 The Following Account will be created automatically, by the Service Provider, and then delivered through electronic form to the customer, on the e-mail address provided by him or her during the process of purchase.
3.4 If the User wants to sell products through the website, he or she will be obligated to fill additional information located on his profile. The user will be compelled to provide the following details in “Edit Profile”: his or her current name and surname, select his or her withdrawal method and provide correct withdrawal information. Rdxgames is not responsible for any damages or losses if the Selling User will provide false or incorrect information.
3.5 Rdxgames reserves the right to terminate or suspend the User's account. If a User's account will be suspended or removed and any balance that remains on the account, Rdxgames can freeze or remove this balance due to breaching General Terms and Conditions of Sale of the Service Provider. More information about breach of General Terms and Conditions of Sale might be found in the following regulations at points 17, 17.1 and 17.2. Rdxgames reserves the right to terminate or suspend the User’s account if the User creates situations that might be reflected as possible of violation of the company interests.
4. Using the Website
4.1 You do not have to register to use the website. Meanwhile, using the website you can reach out and check the following sections: Homepage, Boosting, Coaching, Selling Accounts, Demo, Boosters, Blog, Reviews, Job, Gallery, Loyalty Program, Terms of Service, Privacy Policy, Frequently Asked Questions. Before the registration, you have the availability to become familiar with the content of the website, such as a description of products (digital services and goods), description and information about the Service and Service Provider. The Service Provider reserves the right to make any changes and modifications to the Conditions Sale, including adding new descriptions, changing the existing one and deleting previous one, which can be done through promulgation on the specific parts on the website.
4.2 New description and information will come to effect automatically after the promulgation on the Website.
4.3 The Service Providers reserves the right to carry on promotions and discounts. The rules of such actions will be available on the website every time: https:// Rdxgames.net. Such rules may be changed every time, and this shall be on at the sole of the Service Provider’s discretion, such amendment is not an amendment of the Terms of Use.
4.4 The Service Provider may send to the registered User, independently of the fact of expressing above mentioned consent, non-constituting commercial information or marketing materials, necessary for using the website by this User, executing provisions of law or the Terms of Use or necessity to fulfilling obligations stemming from provision of law or Terms of Use, as well as information about new features of the website.
4.5 The Service Provider reserves the right to carry on special discounts pricing for specific customers. The special price is created exclusively by our management, which is not listed on the website. Then, it’s delivered a link directing the customer to the unique pricing formula. These Services will be listed as a "Sub-charge".
4.6 The User may declare hereby consent to receive commercial messages (hereinafter refer to “newsletter messages”) from the Service Provider. The consent might be declared at any time before or after the Registration. The consent might be revoked at any time by electronic message or by clicking on the “Unsubscribe” link at the end of the commercial information.
4.7 The User is obligated to use the Website on his behalf and do not allow the usage of his Account to other persons. The login and password need to be adequately protected from access by others. The Account is non-transferable and cannot be inherited. It is prohibited to have more than one Account.
4.8 The User can log into the website by using the correct account credentials such as login (name) and password.
4.9 The User can retrieve the account credentials after successful verification of the system on the website.
5. Compliance with the game rules
5.1 When registering, the User declares himself entitled to conclude, execute, square and settle the Agreement through which he orders the service, which means that it is consistent with the Game Rules or has been granted by the owner of the game or other authorized entity giving permission to the individual to conclude, execute, square and settle such Agreement. Otherwise, the User is obliged to stop using the website immediately and cease the Agreement, and if he is on the registering step, he cannot register on the site.
5.2 The Service Provider declares that the Website is not available to individuals who are not entitled to conclude, execute, square and settle the Agreement. The individual who is solely liable for fulfillment of the conditions referred to in paragraph 1 is the user.
5.3 The Service Provider doesn't need verification, whether the User is entitled to conclude, execute, square and settle the Agreement through which he orders the Service.
5.4 If you fail to comply or failed to comply with any of the conditions set out in paragraph 1, the Service Provider may terminate the Agreement with immediate effect for reasons attributable to you. The Service Provider may at the same time declare all Agreements concluded, executed, squared or settled (or being concluded, executed, squared, settled) by you null and void. Any claims resulted from Agreements which are declared null and void, and the Users will settle themselves. The Fees for Agreements which were declared null and void, will not be returned.
6. Purchases on the Website
6.1 The Customer can purchase Virtual Services (Boosting & Coaching) and Virtual Goods (Selling Account) through the website. The customer needs to accept the General Terms and Conditions of the Rdxgames.net website before the purchase.
6.2 The Customer can purchase products listed above as a User (a registered member of the website - before he makes a purchase) or as a Guest (not a registered Member on the site - before he makes a purchase).
6.3 If the Customer purchases the product as a Guest, the account will be created automatically by the Service Provider, and then will be delivered through electronic form to the customer, on the e-mail address provided by him or her during the process of purchase.
6.4 The Customers are the persons, who want to purchase the following services and goods: acquisitions of levels in a virtual game called Valorant, coaching in a game called Valorant and accounts of the game Valorant. The customer issues the product by uploading it on the website. The execution of the listed services and goods is made on the basis agreement between User and the Service Provider.
6.5 After the purchase of the Service, the Customer is obligated to provide a sufficient amount of information.
6.5.1 If the Customer purchases a Solo Boosting Services, he or she needs to provide the following information: Login, Password, Riot ID. The Customer may additionally add “Customer Description”, this part is only optional.
6.5.2 If the Customer purchases a Duo Boosting Services or Coaching, he or she needs to provide the following information: Summoner name. The Customer may additionally add “Customer Description”, this part is only optional.
6.5.3 If the Customer purchases a Gift Box Service, he’s not obligated to provide any information. After the purchase, the customer will receive in return a unique coupon code that is worth the same amount of money that he spent to purchase the good.
6.5.4 If the Customer purchases a Valorant account, he’s not obligated to provide any information. After the purchase, the Customer will receive in return the account credentials of the newly purchased account on the website.
6.5.5 After the purchase of a Service, the customer, can optimally select his specific Booster/Coach. If the Booster/Coach won’t accept or will decline the offer within 3 hours, Boost/Coaching will go back to the dashboard.
6.6 After the purchase of a Service, the customer gains access to specific areas on his profile, where he can customize the Service (update account credentials, pause the service, check the progress of the Boost, Schedule with his Booster/Coach, direct chat with his Booster/Coach).
6.7 After the purchase of a Virtual Good (Selling Accounts), the customer is not obligated to provide any additional information. The customer will gain access to a specified area on his profile, where he will receive the account credentials of the purchased products.
7. Order Process, Customer, Service Provider and Selling User Obligations, Service Rights
7.1 The agreement between the customer and Service Provider is valid until the Virtual Service (Boosting/Coaching) is delivered, or Virtual Good (Selling Account) is transferred to the new owner.
7.1.1 If the customer purchased a Division Boosting, the agreement is valid until the desired division is delivered by the Service Provider.
7.1.2 If the customer purchased a certain amount of wins (Win Boosting), the agreement is until a certain amount of wins will be provided.
7.1.3 If the customer purchased a Placement Matches Service, the agreement is valid until the purchased amount of games will be provided.
7.1.4 If the customer purchased a Champion Mastery Boost, the agreement is valid until the purchased level of Champion Mastery will be provided. 7.1.5 If the customer purchased a Coaching session, the agreement is valid until the purchased amount of hours will be provided.
7.1.6 If the customer purchased a Valorant account, the agreement is valid until the account warranty period will expire.
7.2 The agreement between the Customer and Service Provider, may be terminated by The Service Provider, if the customer doesn’t provide any actions by 120 days, such as: not providing sufficient information mentioned in points 6.5, 6.51, 6.52, 6.53, 6.54., not contacting with The Booster/Coach/Selling User for 120 days or more, pausing the Boost/Coaching for 120 days or more, not logging into his profile for 120 days or more.
7.2.1 The agreement between the Customer and Service Provider, may be terminated by The Service Provider if the customer's breach the following General Terms and Conditions of Sale of the Rdxgames.net website.
7.2.2 If the Service Provider terminates the agreement, unused credit will be deducted as an administration fee.
7.3 You, the customer, accept that if you buy Win Boosting Service, you agree that you purchase a certain amount of wins. If you buy "x" amount of wins, any lost game will count as + 1 to this amount and any game won will count as - 1 to this amount.
7.3.1 The rule does not apply, if the booster loses a game in the promotion, it doesn't count as an extra game unless the booster loses the promotion.
7.3.2 The price and the number of wins will vary if the customer purchases an "x" amount of games and if during the service, he reaches a higher division, we will have to adjust the pricing to that division.

7.4.1 You, the customer, accept that if your KDA is below 1.6 in any Duo Boosting Services, we reserve the right to convert your order into Solo Boosting Services following the price of your order. 7.4.2 You, the customer, accept that if your LP gain is below 28 per win in any division in TFT Boosting (applicable only for the first position), you either have to pay an extra amount of money determined by the boosting calculator, or we will convert your order into a TFT Win Boosting service following the per win calculator on our site. For example, if you bought the service from Bronze IV to Bronze II and your account gains below 13 LP per win in Bronze division IV or III, you have the choice to convert to a Win Boosting Service or to pay an extra amount of money.
7.5 You, the customer, accept that if you play any ranked games in the selected type of queue you bought during the service, you will be obligated to pay the difference if your LP is lower than the amount of LP left by the Booster.
7.5.2 If The customer declines to cover the difference in money, The Service Provider reserves the right to convert the service, by calculating the difference in money caused by the customer actions and initial value of the service.
7.5.3 During a win boosting service, the customer is allowed to play any Valorant game mode.
7.5.4 During a division boosting service, the customer is allowed to play different game modes, excluding the game mode chosen for the boosting service.
7.6 The Service Provider is obligated to provide a minimal of 70 % amount of wins during the Placement Matches Service, If the Service Provider provides a lower % amount of wins, the customer will receive 1 Boosting Division as compensation for free.
7.6.1 This rule occurs, if the customer purchases five or more Placement Matches.
7.6.2 If the customer purchases a less than five Placement Matches and, if the Service Provider provides lower than 70% amount of wins, perform your placements matches with a lower win ratio, we will compensate you with the same amount of loses the booster had as win boosting games.
7.7 If the customer purchases a Valorant Account, he or she will be granted additional buyer protection.
7.7.1 This warranty will take a specific amount of time, depending on the account type.
- the account without any label (Selling User) guarantees the 7-days basic warranty period.
- the account with the Rdxgames label (violet) or verified seller label (green) extend your warranty period to 14-days
- the account with a customized label (yellow), apply two different warranty period, 14 days for the botted accounts and the lifetime period for the handmade accounts.

The warranty will be applicable after the successful payment.
7.7.2 The buyer can extend the warranty period to lifetime by paying 20% fixed fee based on the account price.
7.7.3 The Service Provider is not liable for the usage of the account after the protection period expires.
7.7.4 The Service Provider warranty covers only the normal usage of the account. The Service Provider is not liable for any actions that exceed the normal usage of the account.
7.7.5 If the customer loses access to the purchased Valorant account without his fault and knowledge during the warranty period, The Service Provider will guarantee the customer the same or a similar account within seven days from the moment of notification of this event.
7.8 When the Virtual Service (Boosting) will be completed, The Service Provider will inform the customer by sending an electronic notification. The notification will include the proof that the service was completed.
7.8.1 The proof that the service was completed, will include an attached screenshot, confirming that the Service was completed.
7.8.2 When the Virtual Service (Coaching) will be completed, the customer will be obliged to confirm that he received the service by stating that the following "I confirm that my coaching is completed". The action needs to be conducted on the personal profile of the customer.
7.8.3 The Service Provider reserves the right to mark a Virtual Service (Coaching) as completed if the customer doesn't follow the instruction from the point 7.8.2 and the service will be completed, and no complaint will be filled.
7.9 The Virtual Goods (Valorant Account) transfer will be completed; once the Service Provider will deliver to the buyer valid account credentials and no complaint will be filled.
8. Additional Terms and Conditions of the Sales of Virtual Goods (Valorant), owned by Selling Users.
8.1 The Service Provider reserves the right to provide the sale of Virtual Goods (Valorant accounts).
8.2 The Service Provider reserves the right to approve or disapprove requests of Virtual Good sales by the Selling User (Valorant account).
8.2.1 The Service Provider will inform the Selling User about the approval or disapproval through the e-mail connected to his Selling profile.
8.3 The Service Provider reserves the right to approve or disapprove requests about editing information of the Virtual Good (Valorant account) owned by the Selling User.
8.3.1 The Service Provider will inform the Selling User about the approval or disapproval through the e-mail connected to his Selling profile.
8.4 The Service provider reserves the right to input service fees on the account offered by the Selling Users on the website.
8.4.1 The Service provider will apply the following fees:

Selling User:
0 - 20 EUR/USD - 40%
21 - 50 EUR/USD - 35%
51 - 75 EUR/USD - 30%
76-100 EUR/USD - 25%
101-150 EUR/USD - 20%
151-200 EUR/USD - 20%
201 EUR/USD - 20%
*the minimum applied fee is 4 EUR/USD

Verified Sellers:
0 - 20 EUR/USD - 30%
21 - 50 EUR/USD - 25%
51 - 75 EUR/USD - 20%
76-100 EUR/USD - 20%
101-150 EUR/USD - 20%
151-200 EUR/USD - 15%
201 EUR/USD - 15%
*the minimum applied fee is 4 EUR/USD

Comfort sell fee:
0-20 EUR/USD - 0.99 EUR/USD
21-100 EUR/USD - 1.49 EUR/USD
101 - 200 EUR/USD - 2.49 EUR/USD
201+ EUR/USD - 3.49 EUR/USD

8.4.2 The Service provider reserves the right to input higher service fees on the account offered by the Selling Users on the website.
8.5 The Service provider reserves the right to remove the Virtual Good (Valorant account) at any time while on sale.
8.6 The Service provider reserves the right to freeze the amount of money paid to the Selling User (the same amount he wished to sell the account, excluding the addition fees) for seven days after the transaction was compromised.
8.7 The Selling User is obliged to confirm that he complies with the Terms of Service, Seller Agreement and that he did not use the account for at least seven days, if the Selling User won’t fulfill the obligations or provide false information, the Service Provider reserve the right to freeze the money or file a claim to retrieve the money back.
8.7.1 The Selling User is obliged to remove the 2-FA or SMS authentication, if the Selling User won't fulfill the obligations or provide false information, the Service Provider reserve the right to freeze the money or file a claim to retrieve the money back.
8.8 The Selling User has the right to withdraw the money after the freeze period expires.
8.8.1 The Service Provider reserves the right to conduct the payment for the marketplace balance periodically up to two tranches per week.
8.9 You, the Selling User, accept that if you claim the account back after the Virtual Good (Valorant account) was transferred to its new owner (customer), you are in direct breach of Rdxgames.net’s terms of use. You are legally bound to either give the account back to the customer or pay back the same amount in addition to a fee determined by Rdxgames.net, no less than 100 Euro and no more than three times the original amount. Should you fail to abide by either option, you, the Selling User, accept full liability in a court of law as determined by the European Trade Laws.
8.9.1 You, the Selling User, accept that if you claim the account back after the Virtual Good (Valorant account) was transferred to its new owner (customer), your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your chargeback.
9. Refund and Chargeback Policy in Boosting Services
9.1 You, the customer, accept that once you purchase a Virtual Service (Boosting) and your booster has been assigned or the Service has started, you are no longer eligible to receive a refund. If the service was not completed, you have the right to store your unused credit. The Service Provider cannot terminate your unused credit.
9.2 You, the customer, accept that if you open a claim after the order has gone through, or the service has started or been completed, you are in direct breach of rdxgames.net’s terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by rdxgames.net, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.
9.3 The customer is eligible to request a refund for Virtual Service (Boosting) within 48 hours after the purchase, this applies to situations where the booster hasn’t been assigned, or the service hasn’t started. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won’t proceed the refund if the customer did not fill out the obligations from points 6.5., 6.5.1, 6.5.2.
9.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
9.3.2 You, the customer, accept that if you request a refund, Service Provider will transfer the payment provider fee to your responsibility.
9.3.3 After the customer requests a refund; The Service Provider proceeds the following refund within 14 days after submitting the request.
9.4 The customer is eligible to request a refund for Virtual Service (Boosting) after 14 days from the date of the purchase, this applies to situations where the booster hasn’t been assigned, or the service hasn’t started that time. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won’t proceed the refund if the customer did not fill out the obligations from points 6.5., 6.5.1, 6.5.2.
9.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
9.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
9.4.3 After the Customer will request a refund; The Service Provider proceeds the following refund within 14 days after submitting the request.
9.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
9.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
9.5.2 You, The Customer, accept that In those specific cases, Service Provider will transfer the payment provider fee to your responsibility.
9.5.3 You, The Customer, accept that in those specific cases, The Service Provider proceeds the following refund within 14 days after submitting the request.
9.6 You, the customer, accept that if you claim a chargeback of a payment for a service that has been completed, your bill will be sent to a debt collector agency, and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your chargeback.
10. Refund and Chargeback Policy in Coaching Services
10.1 You, the customer, accept that once you purchase a Virtual Service (Coaching) and your coach has been assigned or the Service has started, you are no longer eligible to receive a refund. If the service was not completed, you have the right to store your unused credit. The Service Provider cannot terminate your unused credit.
10.2 You, the customer, accept that if you open a claim after the order has gone through, or the service has started or been completed, you are in direct breach of rdxgames.net’s terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by rdxgames.net, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.
10.3 The Customer is eligible to request a refund for Virtual Services (Coaching) within 48 hours after the purchase, this applies to situations where the Coach hasn’t been assigned, or the service hasn’t started. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won’t proceed the refund if the customer did not fill out the obligations from points 6.5., 6.5.1, 6.5.2.
10.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
10.3.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
10.3.3 After the Customer requests a refund; the Service Provider proceeds the following refund within 14 days after submitting the request.
10.4 The customer is eligible to request a refund for Virtual Service (Coaching) after 14 days from the date of the purchase, this applies to situations where the Coach hasn’t been assigned, or the service hasn’t started that time. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won’t proceed the refund if the customer did not fill out the obligations from points 6.5., 6.5.1, 6.5.2.
10.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
10.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
10.4.3 After the Customer requests a refund, the Service Provider proceeds the following refund within 14 days after submitting the request.
10.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
10.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
10.5.2 You, The Customer, accept that in those specific cases, Service Provider will transfer the payment provider fee to your responsibility.
10.5.3 You, The Customer, accept that In those specific cases, The Service Provider proceeds the following refund within 14 days after submitting the request.
10.6 You, the customer, accept that if you claim a charge back of a payment for a service that has been completed, your bill will be sent to a debt collector agency, and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your charge back.
11. Refund and Chargeback Policy in Selling Accounts Sales
11.1 You, the customer, accept that once you have purchased a Virtual Good (Valorant account) and you received the account credentials of the purchased account, you are no longer eligible to receive a refund. If the account credentials are not valid, you have the right to store your unused credit. The Service Provider cannot terminate your remaining credit.
11.2 You, the customer, accept that if you open a claim after the order has gone through or the service has started or been completed, you are in direct breach of rdxgames.net's terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by rdxgames.net, no less than 100 Euro and no more than three times the original amount if the order placed cost more than 100 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.
11.3 The customer is eligible to request a refund for a Virtual Good (Valorant Account) within 48 hours after the purchase, this applies to situations where the Service Provider hasn't provided the account credentials of the purchased account. The Customer can issue a refund by submitting an inquiry in the contact form or contacting us through the live chat.
11.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
11.3.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
11.3.3 After the Customer requests a refund; the Service Provider proceeds the following refund within 14 days after submitting the request.
11.4 The customer is eligible to request a refund for a Virtual Good (Valorant Account) after 14 days from the date of the purchase, this applies to situations when the Service Provider hasn’t provided the account credentials. The Customer can issue a refund by submitting an inquiry in the contact form or contacting us through the live chat.
11.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
11.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
11.4.3 After the Customer requests a refund; The Service Provider proceeds the following refund within 14 days after submitting the request.
11.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
11.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
11.5.2 You, The Customer, accept that in those specific cases, the Service Provider will transfer the payment provider fee to your responsibility.
11.5.3 You, The Customer, accept that in those specific cases, the Service Provider proceeds the following refund within 14 days after submitting the request.
11.6 You, the customer, accept that if you claim a chargeback of a payment for a good that has been completed, your bill will be sent to a debt collector agency, and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your chargeback.
12. Refund and Chargeback Policy in Gift Box Services
12.1 You, the customer, accept that once you purchased a Gift Box service and received a unique coupon code, you will be no longer eligible to request the refund.
12.2 You, the customer, accept that if you open a claim after the order has gone through, or the service has started or been completed, you are in direct breach of rdxgames.net’s terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by rdxgames.net, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.
12.3 The customer is eligible to request a refund for a Virtual Service (Gift Box) within 48 hours after the purchase, this applies to situations when the Service Provider hasn’t delivered the unique coupon code to the customer’s e-mail. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The administration fee, as well as payment provider fee, won’t be applied or transferred on customer responsibility.
12.4 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
12.4.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
12.4.2 You, The Customer, accept that in those specific cases, the Service Provider will transfer the payment provider fee to your responsibility.
12.4.3 You, The Customer, accept that in those specific cases, the Service Provider proceeds the following refund within 14 days after submitting the request.
12.5 You, the customer, accept that if you claim a chargeback of a payment for a service that has been completed, your bill will be sent to a debt collector agency, and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your chargeback.
13. Payments
13.1 You can pay for the services using the following methods: Paypal,Crypto and G2A
13.2 All the payment fees are on the Service Provider.
13.3 The Service Provider is not responsible for failed or rejected from the Payment Provider payments.
14. Complain
14.1 The customer has the right to complain about the service he purchased.
14.2 The customer can file a complaint if the service is not provided or wasn't provided as described.
14.3 If the customer wants to file a complaint, he should follow the following steps:
14.3.1 Go to the website
14.3.2 Go to the “Contact Us” Tab.
14.3.3 Submit an inquiry with the subject ”Complain”, describing what was wrong.
14.4 All complaints will be answered within 14 days, after the date of receiving the complaint.
14.5 If we don't resolve the complaint, it doesn’t mean that we agreed with the customer.
15. Role of the Website
15.1 The Service Provider does not take part in any way with the contacts between the User and is not a party of any factual or legal acts made between them.
15.2 The Service Provider does not guarantee truthfulness and reliability of any Data uploaded or stored by Users on the Website.
15.3 The Service Provider is particularly not liable towards the Users for:
- A situation when Data is contrary to reality,
- Truthfulness and reliability of Data uploaded by the Users,
- The User's ability to fulfill the Contracts,
- Solvency of the Users.
15.4 The Service Provider does not take part in the disputes between the Users. All the disputes are settled by the Users themselves. The Service Provider does not engage in any legal proceedings connected with settling this type of disputes.
15.5 The Service Provider is not liable in particular for educational problems or the behaviour of the Users in connection with the Agreements and the game, in particular, addictions connected to a computer or other games, lack of winning games, participation in illegal games by the User or the infringement of the Game Rules. In particular, Service Provider is not liable for blocking or suspending your account in the game or banning you from the game. Such an event does not give a right to any claims against the Service Provider or another User, in particular, claim to return the paid funds.
15.6 The Service Provider may without prior notice of the User, annul the agreement if it is contrary to the law or principles of social coexistence or infringes good name of the Service Provider.
16. Liability of the Website
16.1 The Service Provider isn't liable for any acts and/or omissions from the Users within the Website. The Service Provider only provides Users to the Website, and the User is obliged to use the Website in a consistent manner with the law. The Service Provider is not obliged to check, whether acts and/or omissions of the Users, data stored by them or activity related to them are consistent with the law. The User is fully liable for his acts or omissions during his usage of the Website.
16.2 Unless Terms of Use stipulate; otherwise, the Service Provider is liable towards the User for the damage resulted from non-performance or improper performance of the Services only, if he is the one to blame. The burden of proof of the fault lies with on the User.
16.3 The liability of the Service Provider towards the User shall cover only real harm, does not cover lost profits (lucrum cessans).
16.4 To the fullest extent permitted by law (including consumer protection provisions), the Service Provider isn't liable for any actions and/or damages resulting from:
- The lack of IT system from the user to adjust itself to the technical requirements used by the Service Provider,
- Impossibility of access the Website for reasons beyond the Service Provider’s control such as Force majeure, wars, terrorist attack, fire, flood in the server room, hackers attack, failures, reasons on the part of access providers, failures of hardware or software of the Users, failure in the server rooms, other reasons caused by other third parties (entities providing telecommunications, hosting, bank, postal, courier, e-mail, registration and keeping domains services and other similar services, entity operating payment process),
- Illegal usage of the Website from the User or another person,
- Law violations, malicious acts or omissions of every Internet user,
- Reasons on the part of software other than Website (e.g. Microsoft Windows),
- Rejecting e-mails by the Service Provider e-mail servers, (e.g. as a result of filters, blocks or failures of these systems).
16.5 The Service Provider is not liable for the usage of any unauthorized programs that can potentially be triggered by the User.
16.6 The Service Provider is not liable if its e-mails get in the user's email as spam or junk.
16.7 The Service Provider is entitled to a technical break in the functioning of the Website. The Service Provider will notify the User of such breakthrough a Message unless the necessity of such break is sudden and/or unexpected.
16.8 The Service Provider is entitled to create temporal limitations of some features of the Website, make them available on selected hours or introduce restrictions if a lack of limits could affect the continuity and stability of the Website. The Service Provider is not liable for the consequences of the above-mentioned activities.
16.9 The Service Provider is not liable for any damage dragged by the User as a result from a lack of an antivirus software in the computer or unprotected connection to the Internet, in particular for breaking into a system used by the User and e-mail, password or username acquisition by a third party or virus present on the user's computer systems.
17. Termination of Using the Website
17.1 The Service Provider may terminate your usage of the website without notifying you, if you make an Illegal usage of the Website.
17.2 The Service Provider might especially terminate your usage of the website if:
- you breach the General Terms and Conditions of Sale of the rdxgames.net,
- you upload illegal Data,
- you release Personal Data of other Users,
- you violate the terms of use of the Account,
- user activity might be reflected as possible of violation of the company interest’s
18. Final provisions
18.1 The Appendices to Terms of Use are an integral part. They include:
The Terms of the Use are available and free of charge, to any User on the Website under the address "https://rdxgames.net". Even though you can, before using the Website or at the moment you begin using the Website, you already can acquire, restore, preserve and store (in the ordinary course of operations) content of Terms of Use, using your IT system. In case of doubt, interpreting the Terms of Use, you can ask the Service Provider for an explanation.
19. Additional Terms and Conditions
19.1 When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website. In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing. With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, you may contact us by email at rdxgamesinfo@gmail.com. Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com. Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

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